Contact Us
Questions about an order, an eSIM that will not connect, or a refund? Write to us. A real person on our support team reads every message.
How to reach us
To help us answer faster, include your order number, the email you used at checkout, your phone model and the country you are in. For connection problems, add a screenshot of your phone’s eSIM or Cellular screen.
Use these subject lines so your message reaches the right person: Order help, Technical issue, Refund request or Privacy request.
eSIM not working? Try these first
Most connection problems are fixed in a few minutes with one of these checks.
- Confirm your phone supports eSIM and is unlocked. Use our Compatibility Check, and ask your carrier if you are unsure about the lock.
- Turn on Data Roaming for the Abrogo eSIM. This is the most common fix.
- iPhone: Settings > Cellular > select the Abrogo eSIM > Data Roaming on.
- Android: Settings > Network & internet > SIMs > select the Abrogo eSIM > Roaming on.
- Make sure the Abrogo eSIM is the one used for mobile data. Keep your home SIM for calls and texts, but set mobile data to the Abrogo line.
- Check the APN. If you have signal but no internet, open the APN settings for the Abrogo eSIM and enter the APN given in your confirmation email.
- Restart your phone and switch Airplane mode on and off. Then wait a minute or two for the phone to find a local network.
- Select the network manually if you still see no signal. Choose one of the carriers listed on your plan, instead of Automatic.
- Check you are at your destination. Some plans only connect inside the country or region you bought for.
Still stuck? Email us with what you tried and a screenshot. We will go through it with you. See our How eSIM Works page for the full install guide, and our Refund & Cancellation Policy if you think you qualify for a refund.
Who we are
Abrogo is a travel eSIM service that sells instant digital data plans for travelers heading to more than 200 destinations. Everything is delivered digitally, so nothing is shipped.
- Support email: support@abrogo.com
- Payments: processed securely by Stripe. We never see or store your card number.